[FreeCourseSite.com] Udemy - Salesforce Certification Service Cloud Rapid Exam Prep

Creation Time	April 9, 2024, 7:39 a.m.
Last Access Time	Aug. 3, 2024, 8:18 a.m.
File Size	697.4 MB
Keywords	Salesforce Service FreeCourseSite Certification - Udemy Rapid com Prep Cloud Exam
Total Requests	21
Total Files	139
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3. Supplemental Training Industry Knowledge/2. Key contact center metrics, KPIs, and business challenges.mp4 29.2 MB
4. Topic 2 Case Management/4. Case Management Question 2.3 - Case Entry Process.mp4 25.2 MB
5. Topic 3 Service Cloud Solution Design/3. Service Cloud Solution Design Question 3.2 - Salesforce Console for Service.mp4 21.0 MB
5. Topic 3 Service Cloud Solution Design/5. Service Cloud Solution Design Question 3.4 - Improving Cost per Case.mp4 20.2 MB
5. Topic 3 Service Cloud Solution Design/6. Service Cloud Solution Design Question 3.5 - Console Configuration.mp4 19.2 MB
1. Getting Started with Rapid Exam Prep/1. Introduction.mp4 18.1 MB
4. Topic 2 Case Management/9. Case Management Question 2.8 - Configuration.mp4 18.1 MB
7. Topic 5 Knowledge Management/3. Knowledge Management Question 5.2 - Features of Salesforce Knowledge.mp4 16.8 MB
3. Supplemental Training Industry Knowledge/6. Core tenets of KCS.mp4 16.8 MB
3. Supplemental Training Industry Knowledge/7. Components of a contact center.mp4 16.6 MB
8. Topic 6 Implementation Strategy/2. Implementation Strategy Question 6.1 - User Adoption.mp4 16.3 MB
9. Topic 7 Contact Center Analytics/4. Contact Center Analytics Question 7.3 - User Adoption Dashboard.mp4 16.1 MB
10. Topic 8 Integration and Data Management/2. Integration and Data Management Question 8.1 - Reporting Integration.mp4 15.9 MB
9. Topic 7 Contact Center Analytics/2. Contact Center Analytics Question 7.1 - Agent Assisted Interactions.mp4 15.7 MB
4. Topic 2 Case Management/2. Case Management Question 2.1 - Surveys.mp4 15.1 MB
2. Topic 1 Industry Knowledge/2. Industry Knowledge Question 1.1 - Common Contact Center Systems.mp4 14.6 MB
4. Topic 2 Case Management/10. Case Management Question 2.9 - Social Customer Service.mp4 14.4 MB
7. Topic 5 Knowledge Management/6. Knowledge Management Question 5.5 - KCS and Archiving Articles.mp4 14.2 MB
3. Supplemental Training Industry Knowledge/2.1 Handout-Metrics KPIs Business Challenges.pdf.pdf 14.0 MB
3. Supplemental Training Industry Knowledge/7.3 Handout-Metrics KPIs Business Challenges.pdf.pdf 14.0 MB
8. Topic 6 Implementation Strategy/4. Implementation Strategy Question 6.3 - Deployment Approach.mp4 13.7 MB
7. Topic 5 Knowledge Management/2. Knowledge Management Question 5.1 - Integration to Case Management Process.mp4 13.5 MB
4. Topic 2 Case Management/5. Case Management Question 2.4 - Omnichannel.mp4 12.9 MB
3. Supplemental Training Industry Knowledge/3. Interaction Channels.mp4 12.9 MB
5. Topic 3 Service Cloud Solution Design/4. Service Cloud Solution Design Question 3.3 - Repair and Returns.mp4 12.4 MB
7. Topic 5 Knowledge Management/5. Knowledge Management Question 5.4 - Knowledge Content Migration.mp4 12.3 MB
10. Topic 8 Integration and Data Management/7. Integration and Data Management Question 8.6 - Transaction Volume.mp4 12.1 MB
2. Topic 1 Industry Knowledge/4. Industry Knowledge Question 1.3 - Business Continuity.mp4 12.0 MB
6. Topic 4 Interaction Channels/4. Interaction Channels Question 4.3 - Live Chat.mp4 12.0 MB
4. Topic 2 Case Management/3. Case Management Question 2.2 - Service Level (SLA) Management.mp4 12.0 MB
6. Topic 4 Interaction Channels/6. Interaction Channels Question 4.5 - Live Agent and Chatter Answers.mp4 11.9 MB
6. Topic 4 Interaction Channels/2. Interaction Channels Question 4.1 - Email Management.mp4 11.9 MB
4. Topic 2 Case Management/11. Case Management Question 2.10 - Field Service Dispatch.mp4 11.8 MB
10. Topic 8 Integration and Data Management/4. Integration and Data Management Question 8.3 - Legacy Migration Criteria.mp4 11.6 MB
5. Topic 3 Service Cloud Solution Design/2. Service Cloud Solution Design Question 3.1 - Variable Required Data.mp4 11.5 MB
6. Topic 4 Interaction Channels/3. Interaction Channels Question 4.2 - Communities.mp4 10.3 MB
8. Topic 6 Implementation Strategy/5. Implementation Strategy Question 6.4 - Project Phase Identification.mp4 10.3 MB
10. Topic 8 Integration and Data Management/3. Integration and Data Management Question 8.2 - Legacy Data Migration.mp4 10.3 MB
4. Topic 2 Case Management/7. Case Management Question 2.6 - Case Collaboration.mp4 10.0 MB
10. Topic 8 Integration and Data Management/5. Integration and Data Management Question 8.4 - Case Data Quality.mp4 9.7 MB
10. Topic 8 Integration and Data Management/6. Integration and Data Management Question 8.5 - Batch Integration.mp4 9.3 MB
2. Topic 1 Industry Knowledge/3. Industry Knowledge Question 1.2 - Quality Monitoring.mp4 9.3 MB
9. Topic 7 Contact Center Analytics/3. Contact Center Analytics Question 7.2 - Chat Team Performance.mp4 9.1 MB
3. Supplemental Training Industry Knowledge/4. Business continuity in the contact center.mp4 9.0 MB
6. Topic 4 Interaction Channels/5. Interaction Channels Question 4.4 - Agent Assisted Inquiries.mp4 8.6 MB
6. Topic 4 Interaction Channels/7. Interaction Channels Question 4.6 - Open CTI.mp4 8.4 MB
8. Topic 6 Implementation Strategy/3. Implementation Strategy Question 6.2 - Project Planning Phase.mp4 8.3 MB
4. Topic 2 Case Management/8. Case Management Question 2.7 - Case Automation.mp4 7.8 MB
7. Topic 5 Knowledge Management/4. Knowledge Management Question 5.3 - Knowledge Visibility.mp4 7.8 MB
3. Supplemental Training Industry Knowledge/6. Core tenets of KCS.vtt 7.7 MB
3. Supplemental Training Industry Knowledge/5. Different types of contact centers.mp4 7.7 MB
2. Topic 1 Industry Knowledge/5. Industry Knowledge Question 1.4 - Knowledge Centered Support (KCS).mp4 6.7 MB
3. Supplemental Training Industry Knowledge/7.4 Handout-Components of a Contact Center.pdf.pdf 5.3 MB
3. Supplemental Training Industry Knowledge/1. Introduction to Industry Knowledge Supplemental Training.mp4 3.8 MB
3. Supplemental Training Industry Knowledge/2.2 ContactCenterMetricsTable.tiff.tiff 674.8 KB
3. Supplemental Training Industry Knowledge/7.1 ContactCenterMetricsTable.tiff.tiff 674.8 KB
3. Supplemental Training Industry Knowledge/7.2 ContactCenterTechnologyTable.tiff.tiff 584.2 KB
3. Supplemental Training Industry Knowledge/2. Key contact center metrics, KPIs, and business challenges.vtt 17.4 KB
3. Supplemental Training Industry Knowledge/7. Components of a contact center.vtt 7.6 KB
3. Supplemental Training Industry Knowledge/3. Interaction Channels.vtt 7.0 KB
12. Bonus Final Practice Exam/1. Bonus Final Practice Exam.html 4.3 KB
1. Getting Started with Rapid Exam Prep/1. Introduction.vtt 4.2 KB
3. Supplemental Training Industry Knowledge/5. Different types of contact centers.vtt 4.0 KB
7. Topic 5 Knowledge Management/4. Knowledge Management Question 5.3 - Knowledge Visibility.vtt 3.9 KB
5. Topic 3 Service Cloud Solution Design/5. Service Cloud Solution Design Question 3.4 - Improving Cost per Case.vtt 3.8 KB
5. Topic 3 Service Cloud Solution Design/6. Service Cloud Solution Design Question 3.5 - Console Configuration.vtt 3.7 KB
3. Supplemental Training Industry Knowledge/4. Business continuity in the contact center.vtt 3.7 KB
4. Topic 2 Case Management/4. Case Management Question 2.3 - Case Entry Process.vtt 3.5 KB
8. Topic 6 Implementation Strategy/2. Implementation Strategy Question 6.1 - User Adoption.vtt 3.3 KB
4. Topic 2 Case Management/10. Case Management Question 2.9 - Social Customer Service.vtt 3.2 KB
9. Topic 7 Contact Center Analytics/4. Contact Center Analytics Question 7.3 - User Adoption Dashboard.vtt 3.1 KB
9. Topic 7 Contact Center Analytics/2. Contact Center Analytics Question 7.1 - Agent Assisted Interactions.vtt 3.0 KB
4. Topic 2 Case Management/11. Case Management Question 2.10 - Field Service Dispatch.vtt 2.9 KB
4. Topic 2 Case Management/9. Case Management Question 2.8 - Configuration.vtt 2.8 KB
10. Topic 8 Integration and Data Management/2. Integration and Data Management Question 8.1 - Reporting Integration.vtt 2.8 KB
5. Topic 3 Service Cloud Solution Design/3. Service Cloud Solution Design Question 3.2 - Salesforce Console for Service.vtt 2.8 KB
10. Topic 8 Integration and Data Management/7. Integration and Data Management Question 8.6 - Transaction Volume.vtt 2.7 KB
8. Topic 6 Implementation Strategy/4. Implementation Strategy Question 6.3 - Deployment Approach.vtt 2.5 KB
6. Topic 4 Interaction Channels/6. Interaction Channels Question 4.5 - Live Agent and Chatter Answers.vtt 2.5 KB
10. Topic 8 Integration and Data Management/5. Integration and Data Management Question 8.4 - Case Data Quality.vtt 2.5 KB
7. Topic 5 Knowledge Management/3. Knowledge Management Question 5.2 - Features of Salesforce Knowledge.vtt 2.4 KB
7. Topic 5 Knowledge Management/6. Knowledge Management Question 5.5 - KCS and Archiving Articles.vtt 2.4 KB
10. Topic 8 Integration and Data Management/4. Integration and Data Management Question 8.3 - Legacy Migration Criteria.vtt 2.3 KB
5. Topic 3 Service Cloud Solution Design/4. Service Cloud Solution Design Question 3.3 - Repair and Returns.vtt 2.3 KB
6. Topic 4 Interaction Channels/2. Interaction Channels Question 4.1 - Email Management.vtt 2.2 KB
8. Topic 6 Implementation Strategy/5. Implementation Strategy Question 6.4 - Project Phase Identification.vtt 2.1 KB
10. Topic 8 Integration and Data Management/3. Integration and Data Management Question 8.2 - Legacy Data Migration.vtt 2.1 KB
1. Getting Started with Rapid Exam Prep/2. Exam Study Guide.html 2.0 KB
4. Topic 2 Case Management/5. Case Management Question 2.4 - Omnichannel.vtt 2.0 KB
6. Topic 4 Interaction Channels/4. Interaction Channels Question 4.3 - Live Chat.vtt 2.0 KB
7. Topic 5 Knowledge Management/2. Knowledge Management Question 5.1 - Integration to Case Management Process.vtt 2.0 KB
2. Topic 1 Industry Knowledge/4. Industry Knowledge Question 1.3 - Business Continuity.vtt 2.0 KB
9. Topic 7 Contact Center Analytics/3. Contact Center Analytics Question 7.2 - Chat Team Performance.vtt 2.0 KB
2. Topic 1 Industry Knowledge/2. Industry Knowledge Question 1.1 - Common Contact Center Systems.vtt 1.9 KB
7. Topic 5 Knowledge Management/5. Knowledge Management Question 5.4 - Knowledge Content Migration.vtt 1.8 KB
10. Topic 8 Integration and Data Management/6. Integration and Data Management Question 8.5 - Batch Integration.vtt 1.8 KB
6. Topic 4 Interaction Channels/3. Interaction Channels Question 4.2 - Communities.vtt 1.7 KB
5. Topic 3 Service Cloud Solution Design/2. Service Cloud Solution Design Question 3.1 - Variable Required Data.vtt 1.7 KB
8. Topic 6 Implementation Strategy/3. Implementation Strategy Question 6.2 - Project Planning Phase.vtt 1.6 KB
6. Topic 4 Interaction Channels/5. Interaction Channels Question 4.4 - Agent Assisted Inquiries.vtt 1.5 KB
6. Topic 4 Interaction Channels/7. Interaction Channels Question 4.6 - Open CTI.vtt 1.5 KB
4. Topic 2 Case Management/7. Case Management Question 2.6 - Case Collaboration.vtt 1.5 KB
4. Topic 2 Case Management/3. Case Management Question 2.2 - Service Level (SLA) Management.vtt 1.3 KB
4. Topic 2 Case Management/2. Case Management Question 2.1 - Surveys.vtt 1.3 KB
2. Topic 1 Industry Knowledge/3. Industry Knowledge Question 1.2 - Quality Monitoring.vtt 1.2 KB
4. Topic 2 Case Management/8. Case Management Question 2.7 - Case Automation.vtt 1.2 KB
3. Supplemental Training Industry Knowledge/1. Introduction to Industry Knowledge Supplemental Training.vtt 1.1 KB
11. Wrap-up/1. You made it to the end!.html 1.1 KB
2. Topic 1 Industry Knowledge/5. Industry Knowledge Question 1.4 - Knowledge Centered Support (KCS).vtt 845 bytes
1. Getting Started with Rapid Exam Prep/3. Activity for Service Cloud Beginners.html 610 bytes
10. Topic 8 Integration and Data Management/1. Pre-test How much do you know about Integration and Data Management.html 267 bytes
2. Topic 1 Industry Knowledge/1. Pre-test How much do you know about Industry Knowledge.html 267 bytes
4. Topic 2 Case Management/1. Pre-test How much do you know about Case Management.html 267 bytes
5. Topic 3 Service Cloud Solution Design/1. Pre-test How much do you know about Service Cloud Solution Design.html 267 bytes
6. Topic 4 Interaction Channels/1. Pre-test How much do you know about Interaction Channels.html 267 bytes
7. Topic 5 Knowledge Management/1. Pre-test How much do you know about Knowledge Management.html 267 bytes
8. Topic 6 Implementation Strategy/1. Pre-test How much do you know about Implementation Strategy.html 267 bytes
9. Topic 7 Contact Center Analytics/1. Pre-test How much do you know about Contact Center Analytics.html 267 bytes
6. Topic 4 Interaction Channels/3.1 Study This! - Communities User License Comparison.html 193 bytes
4. Topic 2 Case Management/6. Case Management Question 2.5 - Milestones & Entitlements.html 164 bytes
10. Topic 8 Integration and Data Management/8. Activity Integration and Data Management Quiz.html 160 bytes
2. Topic 1 Industry Knowledge/6. Activity Industry Knowledge Quiz.html 160 bytes
4. Topic 2 Case Management/12. Activity Case Management Quiz.html 160 bytes
5. Topic 3 Service Cloud Solution Design/7. Activity Service Cloud Solution Design Quiz.html 160 bytes
6. Topic 4 Interaction Channels/8. Activity Interaction Channels Quiz.html 160 bytes
7. Topic 5 Knowledge Management/7. Activity Knowledge Management Quiz.html 160 bytes
8. Topic 6 Implementation Strategy/6. Activity Implementation Strategies Quiz.html 160 bytes
9. Topic 7 Contact Center Analytics/5. Activity Bonus Quiz!.html 160 bytes
4. Topic 2 Case Management/10.2 Social Customer Service Implementation Guide.html 158 bytes
6. Topic 4 Interaction Channels/2.1 Study Email-to-case attachment size limits.html 152 bytes
4. Topic 2 Case Management/5.1 Omnichannel Implementation Instructions.html 147 bytes
1. Getting Started with Rapid Exam Prep/2.1 Official Study Guide Service Cloud Consultant Exam.html 135 bytes
[FCS Forum].url 133 bytes
[FreeCourseSite.com].url 127 bytes
[CourseClub.NET].url 123 bytes
4. Topic 2 Case Management/10.1 Video Overview of Social Customer Service.html 119 bytes
4. Topic 2 Case Management/11.1 Wikipedia Article on Field Service Management.html 115 bytes
1. Getting Started with Rapid Exam Prep/3.1 Trailhead - Keep Customers Happy with Service Cloud.html 113 bytes
3. Supplemental Training Industry Knowledge/6.1 Consortium for Service Innovation.html 94 bytes

[FreeCourseSite.com] Udemy - Salesforce Certification Service Cloud Rapid Exam Prep

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